Support workflow
Contact Security Team
Use this page as a static reference for where employees should go when a message, device, or access request feels suspicious.
Report Suspicious Email
Use the approved phishing-reporting button or forward the message to the internal security mailbox defined by your organization.
- Do not click links to investigate.
- Do not open unexpected attachments.
- Include the sender, subject, and time received.
Urgent Access Concern
If an MFA prompt, password reset, or login alert appears unexpectedly, deny the request and contact the help desk through a trusted channel.
- Never share MFA codes.
- Change passwords only through known portals.
- Escalate repeated prompts quickly.
Device Or Data Issue
Report lost devices, accidental data sharing, malware warnings, or unusual system behavior as soon as possible.
- Note what happened and when.
- Disconnect from networks if instructed by policy.
- Wait for security guidance before deleting evidence.